Translating Concepts into Practice

     


 DVD List

 
 Results Management

  The Gains and not The Pains
  Managing for Commitment
  Managing for Results - Service Manager
  Managing for Results - Production Manager
   
   


 

ManagementWise Training
Results Management System
DVD : Managing for Commitment
   
 

Purpose

To illustrate that effective communication and motivational skills can develop an open and trusting working or business relationship between superior, subordinate, peers, customers and suppliers.

They are critical success factors for organisations initiating change such as the implementation of a results management system.

Contents

  • Communication Skills: These are listening and conflict handling skills which can prevent interpersonal problems. The vignettes demonstrate common ineffective practices and show how more effective approaches can be used.

  • Motivation Skills: These are positive or constructive feedback skills that sustain good performance and foster a desire to improve on performance that is below expectation. The vignettes demonstrate common ineffective practices and show how more effective approaches can be used.

How to use

As a training aid for line managers who have to gain the trust and support of those who work with and for them.

As a refresher for those who have to establish good relationships with people they have to work or do business with.