Managing for Results
To illustrate how the process skills are used to
effect a results based performance appraisal cycle, based on the
performance of a Service Manager.
Performance Management: Shows the common and
effective performance coaching and counselling processes used. The
vignette with sub-titles highlights the skills used in the coaching and
counselling processes to reduce defensiveness.
Periodic Results Reviews: Shows how the superior
conducts a periodic results review to discuss operational problems and
gather data for year end appraisal.
Performance Appraisal: Shows how a
non-confrontational annual appraisal discussion can be conducted with
the subordinate self-appraising. Also highlights finer points for
arriving at a final rating that is more likely to be understood and
As a training aid to help implementers and line
managers learn critical skills to manage for results.
As a refresher for those who have attended such training before.