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Programme Leader:
Mr Ong
Teong Wan
Newly-appointed Managers who rose from Professional/Technical positions
often have to contend with getting ready acceptance from ex-peers so
that work can be done.
How should they position and conduct themselves in this new management
role to get respect and commitment from direct reports who were their
peers before?
Some rely on their own professional/technical expertise to assert their
new positional authority while others try to manage for compliance which
often face resistance.
Basic people management skills to getting work done and through others
still apply.
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Difficulties that newly-appointed managers face
with direct reports who are ex-peer or are complete strangers to them if
they are external recruits
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Recognising the difference between
professional/technical work and management work
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Common pitfalls in obtaining understanding and
acceptance of one’s new found role and positional authority
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Transactional analysis re-visited
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Handling performance outcomes from direct reports
that are above or below expectations
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The art of listening and giving instructions
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Handling conflicts of viewpoints, objectives,
priorities and needs
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