Translating Concepts into Practice


 Programmes & Services

 Organisational Performance

  Results Management System
  Strategic Planning Process
  Performance Measurement System
  Performance Management System
  Pay and Rewards System
  Talent Management System
  Matrix Organisation Structure
  Service Quality Management System
  Shifting Paradigms
  Corporate Values Inculcation
  Financial Management

 Individual Performance

  Business and Interpersonal Communications
  Effective Time Management
  Managing Ex-Peers
  Changing Mindsets
  Creative Problem Solving
and Decision Making
  Trainer and Facilitator Certification

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Matrix Organisation Structure

Programme Leaders:
Mr Yeo Chet Tern Mr Ong Teong Wan

Most organizations that have grown organically or by acquisition would have in place a matrix organization where there are direct reporting working relationships and dotted line reporting relationships.

In such organizations where roles are not clearly understood and defined, role conflicts can surface to the detriment of the business and teambuilding retreats are often dissipated back at the work place.

We provide training and consultancy services to enable organizations with matrix structures to operate with minimum role conflicts to work with suppliers and serve customers more efficiently and effectively.

Areas covered are:

  • Identifying Functional Overlaps and Gaps

  • Understanding Roles in the Organisation

  • Defining Roles in the Product/Service Delivery Process

  • Establishing Accountabilities for results

  • Roles, Use of Authority and Corporate Governance