Yeo Chet Tern –
Most organizations that have grown organically or by acquisition would
have in place a matrix organization where there are direct reporting
working relationships and dotted line reporting relationships.
In such organizations where roles are not clearly understood and
defined, role conflicts can surface to the detriment of the business and
teambuilding retreats are often dissipated back at the work place.
We provide training and consultancy services to enable organizations
with matrix structures to operate with minimum role conflicts to work
with suppliers and serve customers more efficiently and effectively.
Areas covered are:
Identifying Functional Overlaps and Gaps
Understanding Roles in the Organisation
Defining Roles in the Product/Service Delivery Process
Establishing Accountabilities for results
Roles, Use of Authority and Corporate Governance