Translating Concepts into Practice


 Programmes & Services

 Organisational Performance

  Results Management System
  Strategic Planning Process
  Performance Measurement System
  Performance Management System
  Pay and Rewards System
  Talent Management System
  Matrix Organisation Structure
  Service Quality Management System
  Shifting Paradigms
  Corporate Values Inculcation
  Financial Management

 Individual Performance

  Business and Interpersonal Communications
  Effective Time Management
  Managing Ex-Peers
  Changing Mindsets
  Creative Problem Solving
and Decision Making
  Trainer and Facilitator Certification

 Our Products

  Training DVD





Performance Measurement System

Programme Leaders:
Mr Yeo Chet Tern Mrs Kee Swee Huang Mr Ong Teong Wan

This is a process for developing balanced performance measures for divisions, departments, sections and individual functions for efficiency and effectiveness.

It is a thinking process unlike a SMART checklist of criteria and can be used to measure the performance of perceived difficult-to-measure functions such as administrative work.

The steps for establishing performance measures are:

  • Separating Intention from Results Expected

  • Identifying Key Results Areas for Efficiency and Effectiveness

  • Developing Key Performance Indicators

  • Setting Challenging and Achievable Targets

  • Getting Measurement Accepted

  • Avoiding Perverted or Undesired Outcomes in Measurement

  • Applications